Refund policy

Return and Refund Policy

1. Overview
We are committed to ensuring your satisfaction with your purchase. This policy outlines the conditions and procedures for returning items and receiving refunds. By purchasing from us, you agree to adhere to the terms and conditions set forth below.

2. Return Eligibility
- Timeframe: You have 30 days from the date of receipt to request a return.
- Condition of Items: To qualify for a return, the item must be:
  - In the same condition as when you received it.
  - Unworn, unused, and with original tags attached.
  - In the original packaging.
- Proof of Purchase: A receipt or other proof of purchase is required to process your return.

3. Return Process
- Initiating a Return: To begin the return process, please contact our customer service team using our contact page. 
- Return Address: Returns should be sent to the address provided after your return request has been approved. Items sent back without prior authorisation will not be accepted.
- Return Shipping: Once your return request is approved, you will need to arrange for a return shipping label to be shipped to the address provided by our customer service team.

4. Damages and Issues
- Inspection on Receipt: Please inspect your order immediately upon receipt. If you receive a defective, damaged, or incorrect item, contact us right away so that we can address the issue promptly.

5. Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable Goods: Food, flowers, or plants.
- Custom Products: Special orders or personalised items.
- Personal Care Items: Beauty products, such as cosmetics or toiletries.
- Hazardous Materials: Flammable liquids, gases, or other hazardous materials.
- Sale Items and Gift Cards: We do not accept returns on items purchased on sale or gift cards.

If you have any questions about the return eligibility of your item, please contact us.

6. Exchanges
- Process: To exchange an item, the fastest method is to return the unwanted item according to the process outlined above. Once your return is accepted, you may place a new order for the desired item.

7. Refunds
- Notification: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Refund Method: If approved, your refund will be processed and automatically applied to your original payment method within 10 business days.
- Processing Time: Please note that it may take some time for your bank or credit card company to process and post the refund.
- Delayed Refunds: If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us to discuss this further.